📦Shipping & Payment Policy
Shipping & Payment Information
🌍 Shipping Options & Zones
Cup and Charm currently ships to customers within the United States.
We do not offer international shipping at this time.
🚚 Shipping Costs
Shipping rates are calculated at checkout based on your order and location.
We use USPS for most deliveries, and tracking is included with all orders.
📦 Order Processing & Delivery Times
- Orders are processed within 1–3 business days
- Once shipped, delivery takes approximately 3–5 business days
- You’ll receive a tracking number via email when your order ships
❗ Lost, Damaged, or Incorrect Packages
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos.
We will resolve the issue quickly with a replacement or refund.
Cup and Charm is not responsible for lost packages marked “delivered” by the carrier, but we’ll do our best to help you file a claim.
🔄 Returns & Exchanges
Please see our Return & Refund Policy for full details.
Returns must be requested within 7 days, and custom tumblers are non-returnable unless damaged.
💳 Payment Options
We accept the following secure payment methods:
- Credit / Debit Cards (Visa, MasterCard, etc.)
- Apple Pay / Google Pay (if enabled at checkout)
- Any additional methods offered at checkout
💡 Payment Instructions
All payments must be completed during checkout.
Orders will not be processed or shipped until payment is received in full.
You’ll receive an order confirmation email once payment is successful.
📩 Contact Information
For shipping or payment questions, please contact us at:
📧 cupandcharm@gmail.com